GAS HEATING PLUMBING FAQS

FREQUENTLY ASKED QUESTIONS

Will I need to move out?

No, we are experienced in working in our clients homes, the vast majority of jobs can be completed with the minimum of impact on your home and life. Whenever we carry out any new installation we always ensure you are inconvenienced as little as possible. We leave your water, heating and hot water available for as long as possible. Your house is your home, not our workshop. We understand that life must go on however big the job so we do everything in our power to minimise the impact of our work on your day to day living.

Will I need to move my furniture?

No, our engineers will move any furniture and put it back when finished.

Will I need to take up carpets?

No. You will not need to do anything. Corvee will take up any carpets and relay them for you.

How many engineers will you send?

That depends on the size of the job but usually it is 2 people for a large job (no one wants lots of workmen trampling through their house). If you require more engineers for a quicker turnaround, this can be arranged at your discretion.

How long does it take to install a central heating/hot water system?

This depends on the size of property and the type of installation required. A three-bedroom house usually takes around 5 days. We keep your heating and water on as long as possible for you (especially in winter) and do all the preparatory work before switching over. You will usually only be without heating and hot water for a few hours. We consider your needs rather than ours. Many companies switch your supply off straight away to make it easier for them and reduce their costs but we minimise the disruption as far as possible.

Do you make good?

Yes. We brick up holes, plaster etc. Details of making good will be outlined in the quote. If you need a specialist such as a tiler or an electrician, we can source one for you. Every person we use or recommend will be a bona fide/experienced person that we have used before and can trust completely. We minimise damage to your property by using the most advanced equipment available. For example, we use commercial diamond-tipped drills so that when we drill a 20mm hole you get a clean hole with no making good necessary. If we need to lift and replace floorboards, we have special equipment for cutting the tongue and groove thus eliminating board damage. The boards are then screwed back into place to avoid squeaking!

Will I need to re-decorate?

No. We use all the right equipment to minimise any damage – diamond core drill bits etc. If there is likely to be any damage to your decoration, we will ensure you are made aware beforehand. We pride ourselves on leaving our customers’ property as we find it. We always clear up and make good any damage.

Can you just supply a new boiler or radiator?

Yes. We can supply almost any make of boiler or radiator and we will help you decide which product best suits your needs.

Will you maintain my new system?

Yes we are able to maintain any system we install and are happy to maintain any existing system once we have checked it out!

What warranty do you offer?

Repairs and Maintenance – 12 months
Heating and Water Systems – 2 years
Boilers – 2 to 5 years depending on the manufacturer
Installations are guaranteed for 2 years

I already have a heating system supplied by another company. Will you look after it?

Yes we will. However, we need to check it is safe and correctly installed before we can offer any maintenance package.

Do I need to be in when you carry out the work?

No, you don’t. We are happy to carry out any work while you are out.

Why should I use Corvee?

Corvee is a professional company employing 8 engineers and 5 management and administration staff. We have been in business since 1983 and are gas safe reistered. All our tradespeople are fully qualified in their respective disciplines and can demonstrate at least three years’ experience in their industry. All our work is guaranteed offering you peace of mind whatever the job. We respect your property as if it were our own. We invite your feedback, especially if you are not entirely delighted with our service. You can speak to a director of Corvee if you have any problem with our service or standards of work.

We have many letters of recommendation from past and existing clients. You are welcome to view these letters. We have carried out work for local Government and have contracts and retainers in place for these bodies. The majority of local Landlords and letting agents trust Corvee with their heating and plumbing needs. We carry £5 million of public liability insurance and are fully insured for both injury to persons or accidental/consequential damage to property.

What area do you cover?

We cover the majority of Northamptonshire and 35 miles around Kettering. This allows us to provide the high standard of service that the local community expects.

Can I choose the products you install?

Yes we can supply products from most manufactures and you can even supply your own products (bathrooms, taps, sanitary ware etc).

Do you do all the work?

Yes, we do. All our staff are employees of Corvee. We never use agency or temporary staff. If we need to subcontract any specialised trades, we will only use experienced and qualified professionals who we have worked with before. For example, if we need to use an electrician, we will only use NIC/IEC electricians qualified to Part P of the Building Regulations Act.

Are there any Grants available?

Yes, we are a member of the Government Warm Front Scheme which offers grants for some UK residents. Please go to http://www.warmfront.co.uk/index.htm to see if you qualify.

How often should I get my boiler serviced?

Most boilers need a service once a year in order to maintain both efficiency and safety. Even if you have a brand new boiler, it will need to be serviced every year. Servicing is even more important if it is a condensing boiler because they have "condensate traps" that need cleaning out once a year.

My boiler is old. Can you fix it?

We will always do our utmost to repair any boiler as long as it is safe to do so and the parts are available. We would never put your safety at risk by repairing a boiler that is past its useful life.