Corvée Care Terms & Conditions

Corvee Property Services Ltd
Effective Date: 26 February 2026

Definitions

In these Terms and Conditions:

“We”, “us”, “our” and “Corvée” refer to Corvée Property Services Ltd, registered in England and Wales (Company No. 03326113).

“You” and “your” refer to the customer named in the Membership agreement.

“Membership” refers to the maintenance agreement you, as a member, have entered into with us for the ongoing servicing and support of your boiler, plumbing, and heating systems.

“Term” means the duration of your Membership.

About Your Membership

To be accepted onto any one of our Memberships, a full system inspection and service must take place to ensure that your boiler, plumbing, and heating systems are operating safely and are in reasonable working order at the point of starting the Membership. This inspection allows us to confirm that your system is suitable for ongoing maintenance under the Membership.

If, during this inspection, we identify any elements that require repair, replacement, or improvement before the plan can begin, these works must be carried out by us before the Membership can be activated. All such works (including parts, labour, and materials) will be chargeable, and a quotation will be provided for your approval before any work is undertaken. You are under no obligation to proceed with the quotation; however, if you choose not to proceed, the Membership will not commence, and the inspection, call-out, and service will be chargeable. If you choose to proceed with the quoted works, the cost of the initial inspection and service will be deducted from the final invoice, and once those works have been completed, the Membership will begin.

Our standard contract Term is twelve months, but we also offer three- and five-year contracts at discounted rates. For customers on a multi-year contract, an inspection and servicing is required at least once a year for the plan to remain in place. This ensures your system remains suitable for ongoing maintenance under the Membership. We will contact you to arrange this servicing. If we are unable to reach you, and you do not respond so that we are unable to undertake the servicing, the plan will deactivate, and the relevant termination fees will be invoiced accordingly.

For all Memberships, including multi-year plans, prices do not change due to usage during the Term but may increase due to inflation. You will be given at least 28 days’ notice of any intended increase and given the opportunity to change, cancel, or not renew your plan.

You will be notified by email regarding your renewal information when your Membership is due to end. Unless we hear from you to cancel, your Membership will automatically renew at the end of the Term. For customers on a three- or five-year contract benefiting from a discounted rate, the rate will revert to that of a yearly contract unless extended onto a renewed multi-year plan.

Payment is due upon receipt of the invoice, at the point of completion of the service offered. If payment is not received within 28 days, the Membership may be suspended or cancelled, and any subsequent call-outs or services will be chargeable at standard rates. Unpaid amounts may be pursued as a debt in accordance with our standard credit terms. Payments can be made by recurring annual payment or monthly direct debit.

Whilst the cost of replacement parts is included in certain Memberships, the cost to replace an appliance such as a boiler, cylinder, or air conditioning unit in its entirety is not included. If an appliance is deemed beyond economic repair, we will provide a quotation with competitive prices reflecting your Membership status.

If we receive a call-out for an issue not included in the Membership, you will be quoted separately for this work. If the quotation is not accepted, the call-out remains chargeable.

If, during any inspection and/or servicing, we notice an issue with part of the system not included in the Membership but which could cause a fault with a covered component, we will quote to resolve this issue. These works must be carried out by us in order for the Membership to remain valid and subsequent call-outs to remain free of charge.

Termination Fees: For twelve-month contracts under monthly direct debits, if the direct debit is cancelled during the Term, the outstanding balance for the year will be invoiced for payment. For multi-year contracts, cancellation during the Term will incur a termination fee equal to 20% of the remaining contract value.

Your Obligations

The contract is specific to the boiler, plumbing, and heating systems at the property inspected at the outset. If you move home during the Term, the existing Membership will end, and a new plan will need to be set up for the new property. As with the initial setup, we will be required to carry out a full system inspection and service to confirm that the systems are operating safely and suitable for ongoing maintenance before the new Membership can begin. This inspection and service will be chargeable, and any remedial works identified must be completed by us before activation. No refunds are provided for a change in ownership.

If you move home, please notify us as soon as possible so we can update our records. Please also advise of any changes to personal information such as contact details to ensure we can continue to contact you regarding your Membership.

You must notify us if there has been any change or damage to any system or appliance covered under your Membership. We require access to your property to carry out any services or works under the contract. Visits will always be arranged with you in advance, taking into account your availability and preferences. Please ensure our engineers have access at the agreed times. Should you need to cancel an appointment, please provide as much notice as possible.

With our Secure Access Service, you can elect to have an external key-holding safe box installed at your property, allowing engineers to attend without you being present. You are responsible for obtaining all necessary permissions or consents required for installation, including from landlords, freeholders, or managing agents. We accept no liability if such permissions are not obtained. If we are informed before installation that permissions have not been granted, we are not obliged to install the key safe; however, the cost remains chargeable. If it is later discovered that permission was not obtained and we are asked to remove the key safe, removal will also be chargeable.

Unless otherwise agreed, an adult aged 18 or over must be present to grant access. We will not carry out works outside the scope of your Membership without providing a quote and obtaining your approval.

Our engineers must be able to access relevant areas of your property to complete works. You are responsible for ensuring the property is safe and accessible. If an engineer attends and is unable to carry out works due to inaccessibility, unsafe conditions, or verbal/physical aggression, you may be liable for the associated costs. Where asbestos is found, removal must be arranged and paid for by you before work can continue.

If additional access equipment is required beyond standard ladders, this must be provided by you or will be charged at an additional rate. Tenants may contact us directly to arrange appointments, but authority must be granted by the homeowner or managing agent in advance of any works.

Our Commitment

Our most basic Membership includes priority booking over non-Plan customers. Premium Membership customers benefit from a guaranteed engineer attendance within 24 hours of a call-out booking, provided the next day is a working day. Bookings made on Fridays will be attended by the following Monday.

We offer an emergency call-out service outside of normal working hours to assist with urgent issues. Emergency visits are not included within your Membership’s allowance of free call-outs and will be charged separately at the applicable emergency rate.

We will always attempt to attend out of hours if appropriate, but this cannot be guaranteed. We are not liable for any out-of-hours services sourced independently by you from third-party providers.

In an emergency, out of hours, Membership customers can call 07551 617904 or email our dedicated Membership email address corveecare@corvee.co.uk, which is monitored 24/7.

Where a fault is diagnosed and a part is required, we will act within reasonable timeframes to complete the repair. We cannot guarantee immediate availability of parts, but by recording an inventory during the initial inspection, we will know the components relevant to your system. Our engineers carry a wide range of parts and materials on their vans. We will communicate ordering timeframes promptly and rebook as soon as parts arrive. Membership customers will not be charged call-out fees; multiple visits will not incur extra costs.

We will normally send a Corvée engineer to complete the work, but we may engage a suitably qualified subcontractor if required to fulfil our obligations. All subcontractors operate under Corvée’s direction, are fully vetted, and work to our standards and ethos.

General

We do not charge an excess for the use of our services, and there is no limit to the number of call-outs or repairs made, subject to these Terms and your specific Membership.

We won’t repair or replace any boiler, appliance, system or electric vehicle charger within the first 14 days of the product start date, the statutory cooling-off period.

Aesthetic or decorative damage arising from system failures is not our responsibility unless directly caused by negligence in our installation work within six (6) months of the reported issue.

Malicious, intentional, or non-accidental damage is not covered. Nor are faults caused by third parties, extreme weather, or external conditions beyond our control.

Tasks not requiring qualified engineers – such as resetting controls, topping up pressure, changing batteries, or defrosting frozen pipes – are excluded from Membership cover.

Faults caused by supply issues with gas, electricity, water, or oil are outside our responsibility.

We guarantee to repair or replace any faulty parts we have supplied or workmanship we have completed for twelve (12) months from the date of service.

Issues arising from sludge and debris in the system are not covered under the Membership. An engineer may make a recommendation during a visit for your system to have a power flush. Over time gas central heating systems build up sludge that can block or narrow pipes, radiators and boiler parts. This can lead to heating problems, a reduction in system efficiency, cold spots in your radiators, and a clogged boiler and pump may lead to boiler breakdowns. If an engineer has advised a powerflush may be needed, subsequent visits may be chargeable if it is deemed that the cause is due to sludge and debris in your system. Therefore, it is recommended that the powerflush is done for the plan to continue as expected.

We reserve the right to cancel a Membership at any time. We will not be liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including (but not limited to) industrial action, labour disputes, acts of God, extreme weather, equipment breakdown, or government restrictions.

We will not be liable for the cost of temporary secondary heating or any expenses or temporary accommodation costs.

Making a booking

You can book online via our website www.corvee.co.uk, by calling 01536 680920 or by emailing info@corvee.co.uk. You can cancel an appointment any time prior to the scheduled time, but we do ask for 24 hours’ notice where possible.

To cancel your Membership, please call 07733303562 or email info@corvee.co.uk. If you cancel within 14 days of commencement, you will receive a refund minus the cost of any inspection or service already carried out. This is your statutory cooling-off period.

Additional services available

We offer a full range of domestic and commercial heating and plumbing services, which, if not covered under your Care Plan, can be quoted and booked separately at our standard rates. For more information on our full range of services, please visit www.corvee.co.uk/services, call us on 01536 680920 or via email info@corvee.co.uk.

Gas Fire Service: A gas fire service comprises several checks and tests to ensure the fire operates as it should and will involve an assessment of overall condition and safety.

Bathroom and Plumbing Installations: Our team provide repairs and installations on sinks, showers, toilets, baths and other respective bathroom pipework. Our qualified team of plumbers carry out large scale bathroom fittings but also more intricate bespoke projects all customised to your needs.

Electrical Safety Certificate: This involves an inspection of the electrical installations, wiring and fuses within your home. The Electrical Safety Certificate is issued after an inspection, advising of the safety of the electrical infrastructure. This is a legal requirement for all landlords.

Solar Thermal and Solar PV Consultations & Installations: We can help you find an environmentally friendly solution for sourcing energy for your heating systems.

Legal and Data Protection

We comply with all applicable UK data protection and consumer laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We collect and process personal data only as necessary to administer your Membership, fulfil our contractual obligations, and communicate with you regarding our services. Your information may be shared with trusted third parties, such as approved subcontractors and payment processors, solely for the purpose of delivering our services. These parties are required to handle your data in accordance with our standards and UK data protection law. You have the right to request access to, correction of, or deletion of your personal information at any time.

For more details, please refer to our Privacy Policy at www.corvee.co.uk/privacy.