Privacy Policy

Corvee Property Services Ltd
Effective Date: 27 June 2025

1. Who We Are

Corvee Property Services Ltd (“we”, “us”, “our”) is a plumbing and heating company operating in the United Kingdom. We are committed to protecting the personal data of our clients, suppliers, staff, and website users. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

Data Controller:
Corvee Property Services Ltd
50 Crown Street, Kettering, Northamptonshire, NN16 8QB
Company registration number: 03326113
Email: info@corvee.co.uk
Phone: 01536 680920

2. Scope of this Policy

This policy applies to all personal data processed by Corvee Property Services Ltd through:

  • Our website www.corvee.co.uk

  • Telephone, email, or in-person communications

  • Enquiries and service bookings

  • Employment applications

  • Supplier and contractor communications

  • Use of our job management software

3. What Personal Data We Collect

We collect the following categories of personal data depending on your relationship with us:

a) Customers (Domestic or Commercial)

  • Full name, company name (if applicable)

  • Contact details (email, phone, address)

  • Job/property details (site location, property type)

  • Details of services requested or delivered

  • Payment information (processed via secure third-party services)

  • Communications history

b) Website Visitors

  • IP address, browser type and version

  • Pages visited, time spent on site, and other usage data via cookies

  • Device type and operating system

c) Suppliers & Contractors

  • Business contact information

  • Bank/payment details

  • Insurance or compliance documentation (where applicable)

d) Job Applicants and Employees

  • CVs, references, and work history

  • Right to work documentation

  • Criminal record checks (if applicable)

  • Emergency contact details

  • Pension and payroll information

We do not collect special category data unless strictly necessary for employment purposes and only with appropriate safeguards.

4. How We Collect Your Data

We collect data from you in the following ways:

  • Directly when you provide it to us (e.g. through our website, by email, or phone)

  • Automatically through cookies and website analytics tools

  • Through third-party references (e.g. employment agencies, suppliers)

  • Publicly available sources (e.g. Companies House or business directories)

5. How and Why We Use Your Data

We only use personal data where we have a legal basis to do so. This includes:

Purpose Legal Basis Responding to service enquiries and providing quotations Contractual necessity or legitimate interest Carrying out plumbing/heating services Contractual necessity Invoicing and payment processing Contractual necessity/legal obligation Customer support and complaint resolution Legitimate interest Marketing our services (only with consent or soft opt-in)Consent or legitimate interest Employment recruitment and onboarding Contractual necessity/legal obligation Legal or regulatory compliance Legal obligation Improving website functionality and security Legitimate interest

6. Sharing Your Data

We do not sell or rent your personal data. We may share it with the following trusted third parties:

  • Service providers (e.g. job management platforms, email hosting, accounting software)

  • Subcontractors or engineers who perform work on your premises (with confidentiality agreements)

  • Payment processors and financial institutions

  • Professional advisors (accountants, insurers, legal counsel)

  • Government or regulatory bodies if legally required (e.g. HMRC, ICO)

All third parties are required to process your data securely and only for the purposes agreed with us.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Password-protected systems and access controls

  • Data encryption and secure backups

  • Use of reputable UK/EU-based hosting providers

  • Staff training in data protection and confidentiality

In the unlikely event of a data breach, we will notify affected individuals and the ICO in accordance with legal requirements.

8. Data Retention

We retain personal data only as long as necessary to fulfil the purposes it was collected for, including:

  • Customer and job records: 7 years (to meet tax/accounting obligations)

  • CVs and job applications: 12 months (unless consent for longer retention is given)

  • Employee records: 6 years after employment ends

  • Supplier and contractor records: 7 years from last interaction

  • Website analytics data: 26 months (via Google Analytics)

Data is securely deleted or anonymised once no longer required.

9. International Transfers

Your personal data is generally processed and stored in the UK. If any third-party processors store data outside the UK or EEA, we ensure adequate safeguards are in place (e.g. UK IDTA, EU Standard Contractual Clauses).

10. Your Rights Under the UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Rectify inaccurate or incomplete data

  • Erase your data in certain circumstances

  • Restrict how your data is processed

  • Object to certain types of processing (e.g. direct marketing)

  • Data portability – receive your data in a structured, commonly used format

  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@corvee.co.uk. We may need to verify your identity before fulfilling your request.

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk
Tel: 0303 123 1113

11. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enable site functionality

  • Improve user experience

  • Collect aggregated usage data

You can manage or disable cookies via your browser settings. For full details, see our [Cookie Policy].

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically to stay informed.

13. Contact Us

For any questions, concerns, or data requests, please contact:

Data Protection Officer
Corvee Property Services Ltd
50 Crown Street, Kettering, Northamptonshire, NN16 8QB
Email: info@corvee.co.uk
Phone: 01536 680920